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[Mitsubishi Electric Numerical Control Device Remote Service for Machine Tool Manufacturers]

Support for the introduction of remote services for machine tools manufacturers using Mitsubishi Electric's unique e-F@ctory!

By simply purchasing the platform license for "iQ Care Remote4U," you can access remote services for machine tools equipped with Mitsubishi Electric numerical control devices. By having Mitsubishi Electric prepare the cloud server, the costs for implementing and maintaining remote services are reduced. Additionally, the introduction of remote services enables manufacturers of machine tools to improve the efficiency of their service operations. 【Features】 ■ Machine tool users can check the operating information of their machines in real-time. ■ Current NC environmental data can be backed up from the dashboard screen. ■ By setting up automatic backups, regular data accumulation to the cloud is also possible. ■ Operating status and alarm history of the machines can be downloaded in CSV format. ■ Older models prior to M7 that are eligible for service can be utilized. ■ Remote gateway units are not required for the M800V/M80V series. *For more details, please download the PDF or feel free to contact us.

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  • Other contract services
  • Other process controls

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[Mitsubishi Electric Numerical Control Device Remote Service for Machine Tool Users]

Contributing to the improvement of production processes and reduction of running costs! Enhanced maintainability through remote diagnostic capabilities.

This service is a remote service that supports the maintenance of numerical control devices using Mitsubishi Electric's unique e-F@ctory. It provides remote support from the company's service center for Mitsubishi Electric numerical control devices installed in your machines. By contracting with machine tool manufacturers that hold the "iQ Care Remote4U" platform license, remote diagnostics of the machines is also possible. 【Features】 ■ Contributes to improving production processes and reducing running costs ■ Enhances maintainability ■ Displays data from before and after the time of alarm occurrence or machine stoppage to assist in identifying causes ■ Allows for regular data accumulation in the cloud by setting up automatic backups ■ Enables downloading of machine operating status and alarm history in CSV format *For more details, please download the PDF or feel free to contact us.

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  • 【工作機械ユーザ様向け】三菱電機数値制御装置リモートサービス9.png
  • Other contract services
  • Other process controls

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Remote DBA Service

Remote DBA is a remote connection service that acts on behalf of customers to handle support inquiries, incident response, and disaster recovery operations.

■ What is Remote DBA Service? This is a remote connection-based database operation and maintenance service for customers who do not require a resident DBA due to low frequency of failures and maintenance, and prefer support only when needed remotely. Through remote connection, database and operations professionals provide support inquiries and perform database operations for the necessary duration when required. The supported database products include Oracle Database, MS SQL Server, PostgreSQL, and MySQL. *Please consult us for other database products. ■ KOSOL's Technical Expertise - ORACLE MASTER Platinum holders: 43 (No.1 in Japan) - ORACLE MASTER Gold holders: 61 - OSS-DB certified professionals: 17 - MySQL certified professionals: 8 ■ Support for Operations of KOSOL's Products We provide consistent operation and maintenance for products we handle, such as Dbvisit, Database Performance Analyzer, Toad, Spotlight, SharePlex, and PISO, if purchased from our company.

  • Integrated operation management

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